PERANCANGAN KNOWLEDGE MANAGEMENT SYSTEMS CV. MUDA JEANS BERBASIS MOBILE APLIKASI.
Keywords:
Knowledge Management Systems (KMS), CV. Muda Jeans, Systems Development Life Cycle (SDLC).Abstract
This Research discusses the implementation of Design Knowledge Management Systems (KMS) Workshop based on a Mobile Apps case study CV. Muda Jeans. CV. Muda Jeans is a private company that buys, sells, and manufactures women's jeans. Customers need to interact with CV. Muda Jeans will be asked to use a chat application to send messages. The problem occurs when a customer sends a message outside of admin business hours, making it impossible for the admin to reply to the messages immediately and will get a response the next day in business hours. that is a problem because of the CV. Muda Jeans prioritizes service in its business activities. The author used the method described in this study and System Development Life Cycle (SDLC) for design approach. Knowledge Management Systems (KMS) can be using to improve customer services performance, commonly known as customer services. Therefore, it is necessary to have an application design workshop to help customers find solutions to the problems encountered when customers want to shop. This study aims to design a workshop in Knowledge Management Systems (KMS) based on Mobile Applications CV. Muda Jeans. This design should make it easier for interact with customers about sales products so that customers can easily place an order according to the product description displayed.
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