PERENCANAAN DASHBOARD HASIL ANALISA ULASAN KOMENTAR SOSIAL MEDIA PENGGUNA BANDARA (STUDY KASUS BANDARA SOEKARNO HATTA)
Keywords:
Business Intelligence, Data Warehouse, Review Customer, sentences filteringAbstract
How information technology can improve the accuracy of descriptive analysis of social media data (Twitter, Facebook and Instagram) within a certain period by ensuring that the required data can be found and can be translated into information for airport management executives. How to produce predictive analysis of trends and business opportunities from these trends. The data used for this customer satisfaction analysis is the passenger guide section (transportation, terminal, procedures and baggage) and airport exploration (shops, restaurants and facilities). The dataset used in designing this dashboard is reviews taken from social media, namely Twitter, Facebook and Instagram. In this article we will show suitable designs and methods for making analysis.
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